Terms and Conditions
Version 1.3 – 5th August 2026
- DEFINITIONS
Our Terms and Conditions of Business apply to all dealings between Andrew Oakley t/a Imagehouse Studios (“Us” or “The Company”) and you (“The Client” or “The Customer”). “The Photographer” means any person employed or contracted by The Company to deliver services requested by The Customer.
“Photographs” means all photographic or videographic material furnished by the The Company, whether transparencies, negatives, prints, digital files or any other type of physical or electronic material.
“Contract” means the signed Master Services Agreement document outlining the deliverables that The Company will supply to the Client.
“in360 Living Vista Experience” is a trading name of Andrew Oakley, trading as Imagehouse Studios
- COPYRIGHT
The entire copyright in the Photographs is retained by The Photographer at all times throughout the world.
- OWNERSHIP OF MATERIALS
Title to all Photographs remains the property of the Photographer. Where applicable, if a Licence to Use the material has expired, the Photographs must be removed from the Client’s computer systems / databases if electronic.
- IMAGE USE
Unless otherwise stated, by instructing and paying for our services, The Company offers you a full licence to use the images for your own commercial purposes, whether online or in print. This assumes that images will be used to promote your own company, its products or services, whether directly or via a third party (with your permission). Unless otherwise stated, there will be no time limit on this use. You are not permitted to sell or give away the images in any way, including via online libraries, or to use them on any printed merchandise unless previously agreed in writing.
The company has the right to use images for its own promotional purposes. This may include, but is not limited to, use on our website and in portfolios & case studies, as well as on our social media channels. Where appropriate, and in the case of non-branded images only, they may also be submitted to our stock photography libraries. Branded product images are not permitted on stock photography libraries. If we have agreed upon an initial exclusive use period, The Company will not publicise images in any way until after this date. This agreement must be made in advance of the shoot and in writing on our booking confirmation form.
- EXCLUSIVITY
The Client will be authorised to publish the Photographs to the exclusion of all other persons including the Photographer. However, the Photographer retains the right in all cases to use the Photographs in any manner at any time and in any part of the world for the purposes of advertising or otherwise promoting his/her work. After the exclusivity period indicated in the Licence to Use the Photographer shall be entitled to use the Photographs for any purposes.
- CLIENT CONFIDENTIALITY
The photographer will keep confidential and will not disclose to any third parties or make use of material or information communicated to him/her in confidence for the purposes of the photography, save as may be reasonably necessary to enable the Photographer to carry out his/her obligations in relation to the commission.
- INDEMNITY
The Photographer agrees to indemnify the Client against all expenses, damages, claims and legal costs arising out of any failure by the Photographer to obtain any clearances for which he/she was responsible in respect of third party copyright works, trademarks, designs or other intellectual property. The Photographer shall only be responsible for obtaining such clearances if this has been expressly agreed in writing before the shoot. In all other cases the Client shall be responsible for obtaining such clearances and will indemnify the Photographer against all expenses, damages, claims and legal costs arising out of any failure to obtain such clearances.
- PAYMENT
Invoice terms are 7 days from supply of Photographs. When an initial first stage payment is required, this will be invoiced on agreement of the Contract and payable within 7 days of signature. The Company will supply you with low resolution, watermarked files for approval.
- EXPENSES
Where extra expenses or time are incurred by the Photographer as a result of alterations to the original brief by the Client, or otherwise at their request, the Client shall give approval to and be liable to pay such extra expenses or fees at the Photographer’s normal rate to the Photographer in addition to the expenses already agreed or estimated.
- REJECTION / CREATIVE DIRECTION
Creative photography is, by nature, entirely subjective. If you have a very clear idea of the style or composition that you want for your shoot, it’s preferable that you attend the shoot to direct. If you’re unable to do this, it’s essential that you convey your thoughts to us in as much written detail as possible, prior to your shoot. Please try to avoid multiple instructions via email, or over the phone – we need all information for your shoot contained in the brief document.
If the Client is not present during the shoot, then the Photographer’s interpretation of the brief is deemed acceptable to the Client. Unless stated in writing on the day of the shoot, there is no right to reject on the basis of style or composition unless otherwise agreed.
Exceptions – Reshoots are free of charge if:
Products are placed / positioned incorrectly (e.g. upside down, back to front, or contrary to your written instructions etc). Please ensure to document correct positioning or styling instructions carefully as what may be obvious to you, may not be obvious to us.
Images are not of a high technical quality (e.g. products / subjects are out of focus, poorly lit etc)
We have not met your written brief (omitted items on your shot list, used inappropriate or omitted requested props etc)
Subject to The Company agreeing in writing to a ‘Risk Free Trial Shoot’, the Client has the right to reject all images of that particular shoot and will not be liable to charges.
- CANCELLATION & POSTPONEMENT
A booking is considered firm as from the date of confirmation and accordingly the Photographer will, at his/her discretion, charge a fee for cancellation or postponement.
- ELECTRONIC STORAGE
Save for the purposes of reproduction for the licensed use(s), the Photographs may not be stored in any form of electronic medium without the written permission of the Photographer. Manipulation of the image or use of only a portion of the image may only take place with the permission of the Photographer.
- APPLICABLE LAW
This agreement shall be governed by the laws of England & Wales
- VARIATION
These Terms and Conditions shall not be varied except by agreement in writing.
- GENERAL DATA PROTECTION REGULATION AND PRIVACY
Please see our Privacy Policy in full for information about how we collect and use your data.3